Refund & Cancellation Policy

1. Entry Fee Overview

The standard registration fee for Worship Connect 2026 is ₦20,000 per adult attendee (or ₦18,000 for registrants who win the 10% Cashback voucher on the Spin & Win wheel). This covers grounds admission, picnic meal and refreshments, games participation, and any physical perks won.

2. Cancellation & Refund Eligibility Window

• 14+ Days Before the Event (On or before December 5, 2026): Attendees who have completed payment but are unable to attend due to verifiable emergencies may request a refund on or before December 5, 2026. Approved refunds are processed less a 10% administrative and banking reconciliation charge within 5–7 business days.
• Within 14 Days of the Event (From December 6, 2026 onward): Once final catering, refreshment packs, and custom merchandise quantities are locked in on December 6, 2026, registration fees become non-refundable. However, you may request an official ticket reassignment (see Section 4 below).

3. Duplicate Payments & Overpayments

If you accidentally make a duplicate bank transfer for the same PIN, or if you won the 10% Cashback (₦18,000 due) but mistakenly transferred the full ₦20,000, you are entitled to a 100% refund of the excess or duplicate amount. Simply message our finance desk via Telegram or the Contact page with your 4-character Reference PIN and transaction receipt.

4. Official Ticket Substitution / Reassignment

If you can no longer attend after the refund window closes, do not simply hand your QR code to someone else—gate security checks the registrant's photograph upon scanning and will block mismatched attendees. Instead, contact our support desk at least 72 hours before the event with your 4-character PIN to officially update your registration profile name and photograph to your replacement adult attendee (18+).

5. Non-Refundable Situations

Refunds will not be granted for:

• Failure to attend (“no-show”) on Saturday, December 19, 2026.
• Denial of admission at the gate due to bringing minors/children under 18 in violation of the strict 18+ policy.
• Denial of admission due to attempting to enter with an already-scanned QR pass or a pass belonging to another person.

6. Event Rescheduling or Cancellation

In the unlikely event that Worship Connect 2026 is postponed due to force majeure, your approved pass will automatically remain valid for the rescheduled date, or you may opt for a full refund within 14 days of the announcement.

7. How to Request a Refund or Payment Reconciliation

To initiate a refund or duplicate transfer claim, please provide your Full Name, 4-Character Reference PIN, Payment Receipt, and Bank Account Details through our Contact & Support Hub or call our finance desk directly at 08069809687.